Sunday 3 March 2013

Good Email-2


Email's double-blind processing - the sender doesn't know how message is being handled and the receiver doesn't know the circumstances under which the message was sent - creates a kind of processing hierarchy at both ends according to the degree of automation applied. Sender's can personally craft the message, delegate authorship, prepare from a boilerplate, etc., while receivers can delete-without-reading, completely read without responding, skim with or without response, and so forth.

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